Call Centre Management Lynn McLeod
Publisher: Global Professional Publishing

Call Center Management on Fast Forward is the most widely read book on call center/contact center management available today. Looking to run your Call Centre more effectively, as well as maximising your personnel, team and operational performance? Details on contact center management at Five9.com! Learn how to use call center management software, tools, and metrics to improve call center operations. Information Builders' enterprise integration and business intelligence solutions provide call centers with valuable, timely insight into all facets of their operations. Call Center Management on Fast Forward by Brad Cleveland. We asked our panel for their advice on performance management. ICMI's call center resources section provides webinars, whitepapers, research documents, and esstential training tools for management training. The Call Centre Management Association is impartial, unbiased and will never try to sell you a product Dimension Data Global Contact Centre Benchmarking. Never assume you know the answers. The Leading Call Center Handbook 3rd edition has arrived! A number of recognised and approved training courses for call centre managers are provided by the Call Centre Management Association (CCMA) .